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FAQ's

  • What services does Enable currently offer?
    We offer: Accredited IT asset disposition (ITAD) and recycling services: collections, data destruction and reporting, asset and e-waste reporting, on-site bins or cages, as well as re-deployment and some reimaging services. Warehousing, fulfillment, and storage services: re-deployment, pick, pack, dispatch, and storage services. Retailing of business technology and an online shop selling affordable tech for those in need. Visit www.intheclick.org.au for more information. Enable performs all services marketed to customers with 100% of proceeds reinvested to deliver social impact.
  • What happens to the decommissioned tech sent to Enable for recycling?
    When your equipment arrives, it is given a job number. Items are data sanitised using commercial grade software, tested, graded, and checked for functionality. At this point, a decision is made regarding their next life. All items are entered into The Enable Service System (TESS) and can be tracked through Enable's accredited downstream recyclers and waste partners. All asset tags are removed. Data sanitisation erase methods and standards include Australian ISM-6.2.93 and US DOD 5220.22M, US DOD 5220.22(ECE) OR NIST 800-88 which meets ISM controls; ISM-0354; ISM-1065; ISM-1067; ISM-0359 and ISM-1735. Working-order equipment is either reused or sold for social impact through accredited partners or online at www.intheclick.org.au, with a 15% Social Impact discount available for those in need. Non-working equipment is dismantled, providing work skills activities for local disadvantaged jobseekers which improves their prospects of getting a job. Some parts and commodities are sold or recycled through accredited downstream recyclers. Customers have the option to receive detailed asset reports, data destruction, and e-waste certificates free of charge.
  • Am I donating to Social Enterprise that are actually a charity?
    YES. Enable is a registered Australian charity AND not-for-profit, which means 100% of any proceeds from donated equipment and commercial services are invested into Enable's social and environmental outcomes and impact. We encourage all IT Asset disposition (ITAD) customers to ask Social Enteprises about PRIVATE ownership of part or all of the entity. 100% of Enable's financials performance is reported to the Australian Charities and not-for-profit Commision (ACNC) whereas most often privately owned Social Entreprises (wholly or partially) do not publically report their financials to verify their charitiable contributions.
  • When donating decommissioned tech, how does Enable ensure any remaining data is kept safe?
    Enable is accredited under AS/NZ 5377, the national e-waste standard, and is regularly audited by an external body for compliance. We offer three types of data sanitisation services: data wiping using Kildisk commercial-grade software, degaussing, as well as physical destruction for the ultimate peace of mind. Data sanitisation erase methods and standards include Australian ISM-6.2.93 and US DOD 5220.22M, US DOD 5220.22(ECE) OR NIST 800-88 which meets ISM controls; ISM-0354; ISM-1065; ISM-1067; ISM-0359 and ISM-1735.
  • Does Enable perform the services advertised to customers, or is most of it outsourced?
    Enable and our community partners carry out 100% of the services marketed to customers, ensuring that there is no involvement of third-party supply chains, eliminating third-party supply chain and reducing service delivery risk. Since Enable does not receive any government service provider funding, Social Procurement with our Customers is key to delivering our Social and Environmental impact.
  • What percentage of any proceeds are invested in Enable's social and environmental impact?
    100% of profits from your Social Procurement with Enable support our charitable mission ar reivested into Enable's Greener Futures Employability Program and creation of full award wage jobs for disadvantaged commmuniyt. Enable does not receive any recurrent government service provider funding, so generating revenue is vital in the delivery of our charitable mission. More on Enable's social, environmental and local economic (jobs) impact at https://www.enableaustralia.org.au/our-impact
  • Is Enable Social Procurement ready?
    Absolutely! Enable is an accredited Social Trader with a proven track record of collaborating with large Corporates and fulfilling national service delivery contracts across various industries. Find out more about how procuring with Enable can assist your organisation with reporting against the United Nations Sustainable Development Goals.
  • Can Enable perform the same quality of work as the major players?
    YES. Enable works with large Corporate, government and business customers delivering high quality IT Asset Disposition (ITAD) services. Enable is accredited under the national E-Waste Standard (AS/NZ5377) for the collection, storage, transport, treatment, refurbishment, and re-market of end-of-life electronic waste. The advantage with Enable is the opportunity to undertake procurement that results in financial, social, and environmental impact. Importantly, Enable performs the services we market to you, so there is no third-party procurement risk.
  • What types of decommissioned tech does Enable accept?
    We currently accept: Computers Laptops, notebooks, and tablets LCD Monitors Printers Keyboards & Mice Servers & networking equipment Phones Cables and Cords
  • Does Enable pay full award wages or supported wages to employees with disabilities?
    Enable pays 100% of award wages to all employees of all abilities.
  • Can Enable undertake national contracts?
    You bet! In fact, our major customer is a national contract.
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